We are available 24/7 via email at info@jumaynah.com. Feel free to reach out to us anytime!

No, we operate exclusively online.

Our webshop is based in the Netherlands. While we operate online, we are committed to providing excellent service to customers worldwide.

To place an order, simply select the product you want, choose the size or color (if applicable), and click 'Add to Cart'. Then, follow the steps to check out and confirm your order.

After placing your order, you will receive a confirmation email at the address you provided. If you do not receive it, please check your spam folder or contact us.

If you need to change or cancel your order, please contact us as soon as possible. We can only make changes before your order has been shipped.

We accept iDEAL, Bancontact, Klarna, various credit cards including Visa and Mastercard, PayPal, Apple Pay, and Google Pay, giving you flexibility in how you wish to pay.

Once an order is placed, we process and ship it with a courier within 1-3 business days. Orders are not shipped on weekends or holidays. After shipping, it typically takes 1 or 2 business days for delivery within the Netherlands and Belgium. For international orders, delivery times may vary depending on the destination. You will receive a tracking number once your package is dispatched, so you can easily monitor its progress.

Yes, we ship internationally! Shipping costs and delivery times vary depending on the destination country. Orders within Europe qualify for free shipping on purchases over €130.

You can return unopened and unused products within 14 days of receipt. Please ensure the product is in its original packaging. Contact us for return instructions.

Yes, exchanges are possible. Contact us within 14 days of receiving your product, and we’ll be happy to guide you through the exchange process.